We're here to help
From onboarding to ongoing optimization, Verdant Relay support keeps your operations running smoothly.
Technical Support
Data connections, system issues, and platform troubleshooting—we respond same business day for urgent issues.
Onboarding & Training
Team enablement, workflow configuration, and adoption guidance throughout your implementation.
Optimization & Consulting
Monthly reviews, workflow improvements, and strategic discussions to maximize your platform value.
Direct Contact
Call us directly for urgent support issues or immediate assistance.
Support Phone
+12603690549Business Hours
Monday–Friday, 9 AM–6 PM ET
Response Time
Same business day for urgent issues
Mailing Address
Reach us by mail for formal inquiries or documentation.
Submit a Support Request
Client onboarding and success
Phase 1: Discovery & Planning
- ▸ Kick-off call with your operations leadership
- ▸ Document current systems and data flows
- ▸ Define success metrics and rollout timeline
- ▸ Assign support and implementation contacts
Phase 2: Configuration & Testing
- ▸ Establish data connections and validate quality
- ▸ Build dashboards and workflows specific to your operations
- ▸ Run UAT with your operations team
- ▸ Iterate based on feedback
Phase 3: Team Training & Go-Live
- ▸ Training sessions for all user groups
- ▸ Create runbooks and troubleshooting guides
- ▸ Soft launch with pilot team
- ▸ Full production deployment
Phase 4: Ongoing Support
- ▸ Monthly operational review meetings
- ▸ Adoption tracking and usage insights
- ▸ Optimization recommendations
- ▸ Quarterly strategy sessions
Platform Status
Detailed platform status, incident reports, and maintenance schedules are available through your client workspace.
Log in to your account to access real-time status information and historical uptime data.
Still have questions?
Check our comprehensive FAQ for answers to common questions about features, implementation, and best practices.
Explore FAQ