Privacy Policy

1. Information We Collect

Verdant Relay Technologies ("we" or "us") collects information in several ways:

• Contact Forms: When you submit a contact form, we collect your name, email, company, job title, and message.
• Support Requests: Support submissions include contact information, issue descriptions, and ticket history.
• Platform Usage: When you use the Verdant Relay platform, we collect operational data (shipment status, exception logs, workflow activity) as configured by your organization.
• Website Analytics: We use industry-standard analytics to understand how visitors use our website (page views, session duration, general location).
• Cookies: We use cookies and similar technologies to remember your preferences and improve your experience.

2. How We Use Your Information

We use the information we collect for specific purposes:

• Service Delivery: To provide, maintain, and improve the Verdant Relay platform and support services.
• Communications: To respond to inquiries, send account updates, and provide support.
• Improvement: To analyze platform usage, identify issues, and develop new features.
• Legal Compliance: To comply with applicable laws, regulations, and contractual obligations.
• Marketing: To send you updates about services, unless you opt out (you can do this at any time).

3. Operational Data and Privacy

Operational data from your systems (shipment information, warehouse activity, carrier performance) is collected and stored according to your contract. This data remains your property. We process it only as instructed by your organization and in accordance with your data protection agreements. We do not share or sell operational data to third parties.

4. Data Security

We implement industry-standard security practices to protect your information:

• Encryption in transit (TLS) and at rest (AES-256)
• Regular security audits and vulnerability assessments
• Role-based access controls and authentication
• Data retention policies aligned with your contract
• Incident response procedures

While we use strong security measures, no system is completely secure. We encourage you to use strong passwords and to report any security concerns to us immediately.

5. Third-Party Processors

We use trusted third-party vendors to support our operations:

• Cloud Infrastructure: Data is hosted on secure cloud servers with redundancy and backup.
• Analytics: We use analytics tools to understand website and platform usage.
• Communication: We use email and communication services to send support updates.

All vendors are contractually bound to use data only as instructed and to maintain appropriate security.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of personal information, subject to legal or contractual obligations.
• Opt-Out: Opt out of marketing communications at any time by clicking the unsubscribe link in emails.
• Portability: Request your data in a portable format.

To exercise any of these rights, contact us at support@verdantrelay.com.

7. Retention

We retain personal information for as long as necessary to provide services and fulfill the purposes outlined in this policy. Operational data is retained according to your contract. After your contract ends, we will securely delete or archive your data upon your request. You may request a data export at any time.

8. Cookies and Tracking

Our website uses cookies to enhance your experience. You can control cookie settings through your browser. Some cookies are necessary for platform functionality; others are used for analytics. We do not use cookies to track you across other websites.

9. Children's Privacy

Verdant Relay is not directed to children under 13. We do not knowingly collect information from children. If we become aware that we've collected information from a child under 13, we will take steps to delete such information and terminate that child's account.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date below and, if required, by sending you a notice. Your continued use of the platform constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: